  
Most information is filtered through you, whether it's coming from the other staff,
members of the congregation, or outside the church—the pressure is on you to interact well with all of
these groups. This download was designed particularly for you, the church secretary, to address some of the issues
you face daily, concerning office communications.
CONTENTS
Overview
A HEALTHY EPICENTER
Office communication revolves around you.
by Lindsey Learn
How To
THE CONVERSATION YOU DREAD
A constructive approach for those difficult confrontations.
by Denise Van Eck
How To
IMPROVE COMMUNICATION WITH YOUR BOSS
6 ways to help improve church staff communication.
by James F. Cobble
How To
TEN RULES FOR RESPECT
A healthy contract for communication.
by Charles W. Christian
How To
DEVELOPING YOUR DISCERNMENT
Watch and listen carefully when you speak with people.
by Fred Smith Sr.
How To
MANAGING COMPLAINERS
Addressing complaints head-on can stop potential damage.
by Mark Wheeler
How To
WORKING WITH THE MEDIA
Control your public image through good relationships with the press.
by Dan Shomon Jr.
Additional Resources
PRODUCT DETAILS
Type: Download
Pages: 15
Related Resources
2010 Church Office Planner
Making Teams Work Download
Stopping Gossip Download
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