1. Is it safe to give my credit card online?



2. What is your Privacy Policy?



3. How do I find a product I'm looking for?



4. How do I place an order?



5. Can I order by phone?



6. What if I am not completely satisfied with my order?



7. What if I haven't received my hardgoods order?



8. Who do I contact with questions about my hardgoods order?



9. Who do I contact if I have questions about subscriptions to Church Law and Tax Report or Church Treasurer Alert?



10. Do you ever have special sales?



11. What is your return policy?



12. What is your policy on reprinting?



13. Can I save my personal information?



14. Can I view my order history?

There is a search button on the store's homepage. If you are looking for a certain product, type in its name, or as much of it as you can remember, in the search box. The search will pull up all items that match the words you keyed and provide link to their pages.

Shopping at ChurchLawTodayStore.com has been designed to be easy! Click on the "Order Now; button next to the item(s) that you want to purchase. The item will then be added to your shopping cart where you are able to select quantity. At this point you can always go back to shopping by clicking the "Keep Shopping" button. Items already selected will remain in your cart until you order.

When you have everything in your shopping cart that you plan to purchase, proceed to checkout by clicking on the "Check Out" button. Complete the order form and be sure to fill out all the information correctly. You will know that you have correctly completed the order process when you receive a confirmation email.

If you are purchasing a downloadable product, please view our complete, step-by-step instructions on how to download from our store. Click here for instructions.

Yes! To place an order by phone, call one of the following phone numbers:

For hardgood/physical products, call 1-800-222-1840
Please be prepared to pay with your MasterCard, Visa, or Discover card and have your item number or product name handy when you call.

For hardgoods, if you're not completely satisfied with the product you purchased, please contact our customer support at 1-800-222-1840 or e-mail us (for customers outside of the United States). Returns are taken within 60 days of your purchase date.

For downloadable products, please contact our customer support at 1-877-247-4787 or e-mail us. We will provide you with another download of equal or lesser price completely free. Some restrictions apply.

You may contact us at 1-800-222-1840 or e-mail us (for customers outside of the United States) to check the status of your shipment or have your order reshipped.

If you have a question about an order you placed (i.e. you are wondering when it will be received, why it hasn’t been received yet, how to return an unwanted order, etc.) please call our customer support department at 1-800-222-1840 or e-mail us (for customers outside of the United States. If your question is specifically about a downloadable product, call 1-877-247-4787.

Please contact us at 1-800-222-1840 or e-mail us (for customers outside of the United States) for all questions regarding these publications. Or, to answer your question online go to our customer service page.

We often discount products during the year when we believe it will be beneficial to you. See our Sale Page for details. In addition, all of our products are priced fairly so that we can always give our valued customers the best price possible. Our goal is to help Christians and their leaders be more faithful and effective by creating and providing high-quality, innovative resources. And, as it says in our corporate mission statement, "To engage, equip, and encourage the church worldwide, sharing the depth and transforming power of the Gospel as it permeates all spheres of life."

If you are not satisfied with your hard good products (such as books, DVDs, CDs, etc), or find that they are somehow defective, please contact customer support at 1-800-222-1840.

REFUNDS: We will gladly accept returned items within sixty (60) days of purchase for a full refund. If you contact the warehouse within 30 days of the ship date you will receive a full refund to the credit card you used; however, if it has been 31-60 days your refund will be issued in the form of a check (excludes shipping and handling charges).

HOW TO RETURN ITEMS: For prompt processing please include a written explanation of why you are returning the product, your name, & address, your account #, and the item # of the product(s) you are returning. (You will find the product item # on the packing slip. Or feel free to mail back the entire packing slip with your return).

DAMAGED GOOD RETURNS: If you receive a damaged or defective product we sincerely apologize. Please contact our customer support team at 1-800-222-1840. Damaged or defective items can be substituted for a product of equal or lesser value, or you can be refunded for the purchase price of the product.

RETURN SHIPPING COSTS: The customer is responsible to pay return shipping costs unless the product is damaged or you received the wrong product.

SHIPPING ADDRESS: All returns should be shipped to:

Your Church Resources
1901 Bell Ave
Des Moines, IA 50315


DOWNLOADABLE PRODUCT RETURNS: You cannot return items; however,If you are not completely satisfied with the items you purchased, we will gladly provide you with another downloadable product (that is an equal or lesser price) completely free. Please e-mail our Customer Support Center, or call toll-free at 877-247-4787. Some restrictions apply.

Reprinting is not permitted for hardgoods. If you have questions about copyright or a specific request, email us at Copyright/Reprint Requests.

For downloads only, we have made special arrangements so that you can make up to 1,000 copies provided they are used in your local church only, and they're distributed without charge (including tuition or entrance fee). If a credit line doesn't appear on the copy, please insert the following:

Copyright {Insert Year} {Insert author's name} and Christianity Today International/ChurchLawToday.com. Used with permission.

We can store all your credit card and billing information safely, simply, and securely with a feature called Yahoo! Wallet. It makes checking out easier. To save your personal information with us, visit this link: http://wallet.yahoo.com

You can keep track of all your shopping carts and orders from us and any other Yahoo! Store merchant. First you must create a Yahoo! Wallet that will provide you with a Yahoo! ID (see link included with the question above). Once you have a Yahoo! ID, you can make purchases while you’re signed in. Your order history is then saved, and you can view the details by visiting this link:
http://shopping.yahoo.com/store/order-status.html

Yes, but if you want to ship to a P.O. box you may have troubles placing your order online. If you want to ship to a P.O. Box, please call our customer support department directly at 1-800-222-1840 to place your order.

Domestic US orders: At this time, ChurchLawTodayStore.com only accepts U.S. orders. All U.S. orders are shipped Ground and should be received within 30 business days, although they will often arrive earlier depending on the time of year.


How much do you charge for shipping and handling hardgood products?

Domestic US orders: Via Ground.

Total Amount		S&H Charge
$0.00 - $24.99		$7.00
$25.00 - $49.99		$9.50
$50.00 - $199.99		$12.00
$200.00 - $399.99		$17.00
$400.00 - $499.99		$22.00
$500.00 - $599.99		$25.00
$600.00 - $699.99		$30.00
$700.00 - $799.99		$35.00
$800.00 - $899.99		$40.00
$900.00 - $999.99		$50.00
$1,000.00 - $1499.99		$60.00
$1,500.00 and up		$70.00

Yes, but you'll need to place your order over the phone. Please call our customer support department at 1-800-222-1840 for expidited shipping.

No, you can't ship orders made in this store outside of the United States. At some point in the future, however, we will have the capability to do this.

The 100% Guarantee applies to all of our downloadable products. We will provide you with another download of an equal or lesser price completely free if you are not fully satisfied with your purchase. Please e-mail our Customer Support Center, or call toll-free at 877-247-4787. Some restrictions apply.

Microsoft has created a program that allows you to open and view Word documents. Word Viewer 2003 allows you to view and print our materials made for Microsoft Word. You cannot edit an open document, save a document, or create a new document. However, if you need to edit our material, Word Viewer 2003 does allow you to copy the document’s contents to your regular word processing program where you can then edit and save it. (Note: some original formatting may not translate over.)

To download the viewer, click here: Microsoft Word Viewer 2003.

The documents are for use in Microsoft Word, versions 1997 and higher. They are not guaranteed to work with other word processing software (such as Microsoft Works).

To try to fix your problem, when downloading, do not choose Run, but choose "Save to Disk." After the download is complete, try opening Microsoft Word. Go to File, then Open on the menu. Browse to the location of the file on your computer. Select the file and click Open.

If you are using Microsoft Word or PowerPoint, 1997 or higher, and you still get the error, the document may have been incomplete or corrupted during the downloading process. Please include the word processing software you are using, the version of that software, and the document name you are having problems with. Send an e-mail to our customer support team.